Return Policy

Cancellation of Order by User:

 

Cancellation of order within 6 hours without penalty, except the 4% Bank Charges.
After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario:

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. Giftoz has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Giftoz and accept Giftoz decision regarding the cancellation.

 

Cancellation of Order by Giftoz:

Giftoz reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Giftoz  for re-delivery shall be claimed from the User.

Replacement/ Return Policy by GIFTOZ:

In 48 hours except the following:

1. Items that have been used or opened
2. An item not returned in the condition it was received.
3. Any item received by us in a damaged condition.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• The item may be damaged during transit.
• 
  There might be a manufacturing defect.
• 
  That a wrong item is delivered to you.
  
  In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
  To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:

• Return request must be made within 48 hours after the product is delivered and must not be part of above list.

In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.